Luggage Online Reviews
(Rated by 13 users)
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Payment Methods
- Amazon Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
15
%OFF15
%OFF15
%OFFOverall Rating
4.7
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Return Policy4.3
- Shipping & Delivery4.6
- Customer Service4.2
- Price & Quality4.4
Recent Customer Reviews (13)
Sabine Zweig
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Carol Whiteside
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Amanda Burkey
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Tiziana Bus
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Oakland Harris
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Wolfgang Shuster
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Morgan Hamilton
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Kamilla Hajnal
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Natalie Rouleau
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Jerry Sullivan
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Payment Methods
Accepted Payment Options:
Prices for items on Luggageonline.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Amazon Pay
Payment Process
- Payments can be made online during the checkout process.
- For Luggage Online credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Luggage Online Pros & Cons
Pros
1
Extensive Product Selection: Offers a wide range of luggage sets, carry-ons, backpacks, and travel accessories from popular brands like Samsonite, Delsey, and Travelpro.
2
Competitive Pricing: Provides competitive prices often lower than physical stores, with frequent promotions and discounts.
3
Responsive User Experience: Features a user-friendly website with intuitive navigation and a streamlined checkout process.
4
Free Shipping: Offers free shipping on orders over a certain amount, adding to the value for money.
5
Excellent Customer Service: Known for its knowledgeable, friendly, and responsive customer service team that assists with inquiries and handles issues promptly.
CONS
1
Customer Support Issues: Some customers have reported difficulties in reaching the customer service team via phone, with automated messages and unreturned voicemails.
2
Return Policy Limitations: While they offer a 30-day free and easy returns policy, items must be in new, unused condition, and original tags must be intact. Personalized or monogrammed items are non-returnable.
3
Occasional Quality Issues: There have been reports of damaged goods and defective products, such as broken wheels on luggage sets.
Luggage Online Features and Benefits
Features
Wide Product Range
Offers a wide variety of luggage and travel accessories, including backpacks, rolling luggage, and more.
Discounts and Coupons
Provides various discount codes, including a 15% off site-wide offer, allowing customers to save significantly.
Customer Reviews
Features customer reviews with an average rating of 4.5/5, indicating high customer satisfaction.
Payment Method
Offers a unique payment method called Buy with Prime, allowing US-based Prime members to shop directly from the website using their Amazon account.
Return Policy
Has a 30-day FREE & EASY Returns Policy, with a free prepaid return shipping label provided. Items must be in new, unused condition to be eligible for a refund.
Inventory Management
Maintains approximately 60% of its inventory, ensuring that most products are available for immediate purchase and reducing the need for backorders.
Customer Service
Utilizes full-time sales staff from its stores to provide exceptional customer service, even for online transactions.
Rewards Program
Offers a free rewards program where customers can earn 500 points for every purchase, redeemable for a $25 gift card.
Quality Luggage Brands
Features a variety of high-quality luggage brands, including Tumi, Samsonite, Travelpro, and Delsey.
Convenient Shopping Experience
Provides zoom functions on all products to give customers a detailed view before making a purchase, enhancing the shopping experience.
Free Shipping
Offers free shipping on products costing $99 or more, providing a cost-effective option for customers.
Family-Owned Business
Operated by the Axelrod family, ensuring a personal touch and commitment to customer satisfaction.
Extensive Product Selection
Offers a wide range of luggage sets, carry-ons, backpacks, and travel accessories from popular brands like Samsonite, Delsey, and Travelpro.
Competitive Pricing
Provides competitive prices often lower than physical stores, with frequent promotions and discounts.
Responsive User Experience
Features a user-friendly website with intuitive navigation and a streamlined checkout process.
Excellent Customer Service
Known for its knowledgeable, friendly, and responsive customer service team that assists with inquiries and handles issues promptly.